.neo-chat{--chat-charcoal:#232323;--chat-deep:#232323;--chat-gold:#E2B757;--chat-line:#DEDEDE;--chat-muted:#5E5F5F;font-family:NeoSans,Arial,sans-serif;color:#232323;font-size:15px;line-height:1.65}
.neo-chat button,.neo-chat input,.neo-chat select,.neo-chat textarea{font:inherit}
.neo-chat button{touch-action:manipulation}
.neo-chat svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:1.65;stroke-linecap:round;stroke-linejoin:round;flex-shrink:0}
.neo-chat button:disabled{cursor:wait;opacity:.65}
.neo-chat button:focus-visible,.neo-chat input:focus-visible,.neo-chat select:focus-visible,.neo-chat textarea:focus-visible{outline:3px solid #E2B757;outline-offset:3px}
.neo-chat [hidden]{display:none!important}
.neo-chat-launcher{position:fixed;right:27px;bottom:25px;z-index:70;display:flex;align-items:center;gap:15px;min-height:72px;padding:12px 21px 12px 83px;background:var(--chat-charcoal);border:1px solid #5E5F5F;border-radius:20px;color:#fff;box-shadow:0 10px 32px #23232340,0 2px 6px #23232326;transition:transform .2s,box-shadow .2s;text-align:left}
.neo-chat-launcher:hover{transform:translateY(-3px);box-shadow:0 14px 34px #2323234d}
.neo-chat-launcher-avatar{position:absolute;left:-5px;bottom:0;width:90px;height:94px;display:flex;align-items:center;justify-content:center;pointer-events:none}
.neo-chat-launcher-avatar img{width:100%;height:100%;object-fit:contain;filter:drop-shadow(0 4px 5px #2323233b)}
.neo-chat-launcher-avatar>svg{width:49px;height:49px;color:#E2B757}
.neo-chat-launcher-copy{display:grid;gap:3px}
.neo-chat-launcher-copy strong{font-size:13px;font-weight:600}
.neo-chat-launcher-copy>span{font-size:12px;color:#DEDEDE}
.neo-chat-launcher>svg{width:21px;height:21px;color:#E2B757;margin-left:4px}
.neo-chat-backdrop{position:fixed;inset:0;z-index:79;background:#23232328;backdrop-filter:blur(2px)}
.neo-chat-panel{position:fixed;right:24px;bottom:24px;z-index:80;display:flex;flex-direction:column;width:min(480px,calc(100vw - 32px));height:min(790px,calc(100dvh - 48px));max-height:calc(100dvh - 48px);overflow:hidden;background:#F5F5F5;border:1px solid #C6C6C6;border-radius:22px;box-shadow:0 25px 85px #23232340,0 4px 18px #23232333;animation:neo-chat-appear .22s ease-out}
.neo-chat-header{position:relative;display:flex;align-items:center;justify-content:space-between;flex-shrink:0;gap:9px;padding:22px 17px 20px 19px;background:radial-gradient(ellipse at 75% 0,#5E5F5F 0,transparent 72%),var(--chat-charcoal);color:white;border-bottom:3px solid #E2B757;overflow:hidden}
.neo-chat-identity{display:flex;align-items:center;gap:12px;min-width:0}
.neo-chat-header-avatar{width:57px;height:66px;flex-shrink:0;display:grid;place-items:center;border-radius:15px;background:#FFFFFF10;border:1px solid #FFFFFF29}
.neo-chat-header-avatar img{width:73px;height:79px;object-fit:contain;transform:translateY(-2px)}
.neo-chat-header-avatar>svg{width:34px;height:34px;color:#E2B757}
.neo-chat-eyebrow{display:block;color:#E2B757;font-size:12px;letter-spacing:1.8px;font-weight:600;margin-bottom:4px}
.neo-chat-header h2{font-size:15px;font-weight:600;letter-spacing:-.25px;margin:0;line-height:1.45}
.neo-chat-header p{font-size:12px;line-height:1.55;color:#DEDEDE;margin:6px 0 0}
.neo-chat-close{width:31px;height:31px;padding:6px;border-radius:50%;background:#ffffff0b;border:1px solid #FFFFFF36;display:grid;place-items:center;flex-shrink:0;color:#fff;align-self:flex-start}
.neo-chat-close:hover{background:#ffffff20}
.neo-chat-close svg{width:17px;height:17px}
.neo-chat-toolbar{display:flex;align-items:center;justify-content:space-between;gap:10px;min-height:44px;flex-shrink:0;padding:10px 21px;border-bottom:1px solid #F5F5F5;background:#fff}
.neo-chat-home{display:flex;gap:5px;align-items:center;border:0;padding:0;background:none;color:#5E5F5F;font-size:12px!important}
.neo-chat-home svg{width:15px;height:15px}
.neo-chat-context{color:#5E5F5F;font-size:12px;margin-left:auto}
.neo-chat-scroll{min-height:0;flex:1;overflow:auto;overscroll-behavior:contain;scrollbar-color:#C6C6C6 transparent;scrollbar-width:thin;padding:23px 22px 24px}
.neo-chat-log{display:flex;flex-direction:column;gap:15px}
.neo-chat-log:empty{display:none}
.neo-chat-stage{min-width:0}
.neo-chat-log:not(:empty)+.neo-chat-stage{margin-top:20px}
.neo-chat-welcome{padding:3px 0 21px}
.neo-chat-kicker{display:block;font-size:12px;letter-spacing:1.3px;color:#5E5F5F;font-weight:600;line-height:1.7}
.neo-chat-welcome h3{font-size:26px;letter-spacing:-1px;line-height:1.3;font-weight:500;margin:13px 0 12px;color:var(--chat-deep)}
.neo-chat-welcome p{font-size:12px;line-height:1.9;color:#5E5F5F;margin:0}
.neo-chat-actions{display:grid;gap:11px}
.neo-chat-action{width:100%;display:flex;align-items:center;gap:13px;padding:17px 14px;border:1px solid #DEDEDE;border-radius:12px;text-align:left;background:#fff;color:#232323;box-shadow:0 3px 9px #23232304;transition:border-color .15s,transform .15s}
.neo-chat-action:hover{border-color:#E2B757;transform:translateX(2px);background:#F5F5F5}
.neo-chat-action-icon{display:grid;place-items:center;width:40px;height:42px;border:1px solid #FFF7E5;border-radius:11px;color:#5E5F5F;background:#F5F5F5;flex-shrink:0}
.neo-chat-action:nth-child(2) .neo-chat-action-icon{background:#F5F5F5;border-color:#DEDEDE;color:#5E5F5F}
.neo-chat-action:nth-child(3) .neo-chat-action-icon{background:#F5F5F5;border-color:#DEDEDE;color:#5E5F5F}
.neo-chat-action-copy{display:grid;gap:4px}
.neo-chat-action-copy strong{font-size:12px;font-weight:600}
.neo-chat-action-copy>span{font-size:12px;line-height:1.6;color:#5E5F5F}
.neo-chat-action>svg{width:16px;height:16px;margin-left:auto;color:#5E5F5F}
.neo-chat-text-button{display:flex;align-items:center;justify-content:center;gap:7px;background:transparent;border:0;padding:10px 4px;margin:10px auto 0;color:#5E5F5F;font-size:12px!important;font-weight:500!important;line-height:1.6}
.neo-chat-text-button:hover{text-decoration:underline;text-underline-offset:3px}
.neo-chat-text-button svg{width:15px;height:15px}
.neo-chat-small-note{font-size:12px;line-height:1.8;color:#5E5F5F;text-align:center;margin:15px 6px 0}
.neo-chat-footer{flex-shrink:0;display:flex;align-items:center;justify-content:center;gap:6px;padding:13px 15px;background:#F5F5F5;border-top:1px solid #DEDEDE;font-size:12px;line-height:1.65;color:#5E5F5F}
.neo-chat-footer svg{width:12px;height:12px;flex-shrink:0;color:#5E5F5F}
.neo-chat-message{max-width:94%;width:fit-content;padding:15px 17px;border-radius:2px 14px 14px;background:#fff;border:1px solid #DEDEDE;box-shadow:0 2px 3px #23232303}
.neo-chat-message-label{display:block;font-size:12px;letter-spacing:.4px;color:#5E5F5F;font-weight:500;margin-bottom:6px}
.neo-chat-message p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px;line-height:1.85;margin:0}
.neo-chat-message-user{align-self:flex-end;background:#F5F5F5;border-color:#DEDEDE;border-radius:14px 2px 14px 14px;max-width:88%;color:#232323}
.neo-chat-waiting p{color:#5E5F5F;font-style:italic}
.neo-chat-privacy-hint{font-size:12px;line-height:1.8;color:#5E5F5F;margin:0 0 13px;padding:0 2px}
.neo-chat-suggestions{display:flex;gap:7px;flex-wrap:wrap;margin-bottom:13px}
.neo-chat-chip{font-size:12px!important;padding:8px 10px;border:1px solid #DEDEDE;border-radius:9px;background:#fff;color:#5E5F5F;line-height:1.5}
.neo-chat-chip:hover{border-color:#E2B757;background:#F5F5F5}
.neo-chat-composer{position:relative;margin:0;display:flex;align-items:flex-end;gap:9px;background:#fff;border:1px solid #DEDEDE;padding:11px 10px 10px 13px;border-radius:13px;box-shadow:0 2px 9px #23232304}
.neo-chat-composer:focus-within{border-color:#E2B757;box-shadow:0 0 0 2px #E2B75712}
.neo-chat-composer textarea{resize:none;width:100%;min-height:43px;max-height:110px;border:0;padding:2px 0;background:transparent;font-size:12px;line-height:1.7;color:#232323;outline:none!important}
.neo-chat-composer textarea::placeholder{color:#5E5F5F}
.neo-chat-send{display:grid;place-items:center;width:34px;height:34px;flex-shrink:0;border:0;border-radius:9px;background:var(--chat-charcoal);color:#FFF7E5}
.neo-chat-send svg{width:16px;height:16px}
.neo-chat-availability{padding:13px 14px;margin-bottom:16px;font-size:12px;line-height:1.8;border-radius:10px;background:#F5F5F5;color:#5E5F5F;border:1px solid #FFF7E5}
.neo-chat-availability .neo-chat-text-button{margin-top:6px;padding:3px 0}
.neo-chat-error{color:#5E5F5F;background:#F5F5F5;border:1px solid #FFF7E5;border-radius:8px;font-size:12px;line-height:1.7;padding:11px 13px;margin:12px 0 0}
.neo-chat-progress{height:4px;background:#DEDEDE;border-radius:4px;overflow:hidden;margin-bottom:22px}
.neo-chat-progress>span{height:100%;display:block;background:#E2B757;border-radius:4px;transition:width .25s}
.neo-chat-step-form,.neo-chat-verify-form{display:flex;flex-direction:column;gap:9px}
.neo-chat-field-label{font-size:12px;font-weight:600;display:flex;align-items:center;justify-content:space-between;gap:10px;color:#232323;margin:3px 0 0}
.neo-chat-field-label>span{font-size:12px;color:#5E5F5F;font-weight:400}
.neo-chat-step-form input:not([type="checkbox"]),.neo-chat-step-form select,.neo-chat-step-form textarea,.neo-chat-verify-form input{width:100%;min-width:0;min-height:46px;border:1px solid #DEDEDE;background:#fff;border-radius:8px;padding:12px 13px;font-size:12px;color:#232323}
.neo-chat-step-form textarea{resize:vertical;min-height:108px;max-height:190px;line-height:1.8}
.neo-chat-step-form input::placeholder,.neo-chat-step-form textarea::placeholder,.neo-chat-verify-form input::placeholder{color:#5E5F5F}
.neo-chat-step-form input[type="file"]{padding:12px 9px;font-size:12px;background:#F5F5F5;border-style:dashed;line-height:1.8;overflow:hidden}
.neo-chat-step-form input[type="file"]::file-selector-button{font:inherit;color:#5E5F5F;background:#FFF7E5;border:1px solid #E2B757;border-radius:5px;padding:7px 9px;margin-right:9px;cursor:pointer}
.neo-chat-field-hint{font-size:12px;line-height:1.8;color:#5E5F5F;margin:0 0 4px}
.neo-chat-file-selected{font-size:12px;color:#5E5F5F;overflow-wrap:anywhere;line-height:1.7;margin:0}
.neo-chat-step-actions{display:flex;gap:9px;align-items:stretch;justify-content:flex-end;margin-top:10px}
.neo-chat-primary,.neo-chat-secondary{display:flex;align-items:center;justify-content:center;gap:8px;min-height:43px;padding:11px 15px;border-radius:8px;border:1px solid transparent;font-size:12px!important;font-weight:500!important;line-height:1.5;transition:background .15s}
.neo-chat-primary{background:var(--chat-charcoal);color:#fff;flex:1;border-color:var(--chat-charcoal)}
.neo-chat-primary:hover{background:#232323}
.neo-chat-primary svg{width:17px;height:17px;color:#E2B757}
.neo-chat-secondary{background:#fff;color:#5E5F5F;border-color:#DEDEDE;font-size:12px!important}
.neo-chat-secondary:hover{background:#F5F5F5}
.neo-chat-secondary svg{width:14px;height:14px}
.neo-chat-review{border:1px solid #DEDEDE;background:#fff;border-radius:12px;padding:18px 17px}
.neo-chat-review h3{font-size:13px;font-weight:600;color:#232323;margin:0 0 15px}
.neo-chat-review-row{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:11px 0;border-top:1px solid #F5F5F5}
.neo-chat-review-row>div{min-width:0}
.neo-chat-review-row span{display:block;font-size:12px;color:#5E5F5F;line-height:1.6;margin-bottom:3px}
.neo-chat-review-row strong{display:block;font-weight:500;font-size:12px;line-height:1.8;overflow-wrap:anywhere;white-space:pre-wrap}
.neo-chat-edit{display:grid;place-items:center;width:29px;height:29px;padding:5px;flex-shrink:0;border:1px solid #DEDEDE;background:#F5F5F5;color:#5E5F5F;border-radius:6px}
.neo-chat-edit svg{width:13px;height:13px}
.neo-chat-confirm-form{margin-top:17px}
.neo-chat-consent{display:flex;align-items:flex-start;gap:9px;font-size:12px;line-height:1.9;color:#5E5F5F}
.neo-chat-consent input{width:17px;height:17px;flex-shrink:0;margin:3px 0 0;accent-color:var(--chat-charcoal)}
.neo-chat-submit{width:100%;margin-top:17px;background:#5E5F5F;border-color:#5E5F5F}
.neo-chat-submit:hover{background:#5E5F5F}
.neo-chat-submit svg{color:#fff}
.neo-chat-success{text-align:center;padding:3px 0 18px}
.neo-chat-success-mark{width:62px;height:62px;border-radius:50%;display:grid;place-items:center;background:#F5F5F5;border:1px solid #DEDEDE;color:#5E5F5F;margin:0 auto 17px;box-shadow:0 0 0 6px #F5F5F5}
.neo-chat-success-mark svg{width:30px;height:30px}
.neo-chat-success h3{font-size:23px;font-weight:500;letter-spacing:-.6px;line-height:1.4;color:#232323;margin:10px 0}
.neo-chat-success>p{font-size:12px;line-height:1.9;color:#5E5F5F}
.neo-chat-reference{background:#fff;border:1px solid #DEDEDE;border-radius:11px;padding:17px 15px;margin:19px 0}
.neo-chat-reference>span{display:block;font-size:12px;color:#5E5F5F;margin-bottom:6px}
.neo-chat-reference>strong{display:block;font-size:16px;letter-spacing:.3px;color:#5E5F5F;overflow-wrap:anywhere;user-select:all}
.neo-chat-reference .neo-chat-text-button{margin-top:5px;font-size:12px!important;padding:6px 0}
.neo-chat-delivery{list-style:none;text-align:left;padding:0;margin:0;display:grid;gap:9px}
.neo-chat-delivery li{font-size:12px;line-height:1.8;color:#5E5F5F;padding-left:14px;position:relative}
.neo-chat-delivery li:before{content:'';width:4px;height:4px;border-radius:50%;background:#C6C6C6;position:absolute;left:0;top:7px}
.neo-chat-success-note{font-size:12px!important;background:#F5F5F5;padding:12px;border-radius:8px;margin:17px 0 0!important}
.neo-chat-verify-form .neo-chat-field-label:not(:first-child){margin-top:7px}
.neo-chat-verify-form>.neo-chat-primary{margin-top:9px}
.neo-chat-verify-form .neo-chat-code{font-size:25px;letter-spacing:10px;text-align:center;min-height:61px;padding-left:24px;font-variant-numeric:tabular-nums}
.neo-chat-status-card{padding:17px;background:#fff;border:1px solid #DEDEDE;border-radius:11px;margin-bottom:12px}
.neo-chat-status-badge{display:inline-block;background:#F5F5F5;border:1px solid #DEDEDE;color:#5E5F5F;border-radius:5px;padding:4px 7px;font-size:12px;line-height:1.7}
.neo-chat-status-card h3{font-size:14px;letter-spacing:.1px;color:#5E5F5F;margin:12px 0 9px;overflow-wrap:anywhere}
.neo-chat-status-card p{font-size:12px;color:#5E5F5F;line-height:1.8;margin:3px 0}
.neo-chat-status-card~.neo-chat-primary,.neo-chat-small-note+.neo-chat-primary{width:100%;margin-top:18px}
.neo-chat-sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
@keyframes neo-chat-appear{from{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}
@media(max-width:600px){
  .neo-chat-launcher{right:16px;bottom:18px;min-height:62px;padding:11px 15px 10px 65px;gap:9px;border-radius:17px;box-shadow:0 6px 24px #23232345}
  .neo-chat-launcher-avatar{left:-4px;width:73px;height:78px}
  .neo-chat-launcher-copy strong{font-size:12px}
  .neo-chat-launcher-copy>span{font-size:12px}
  .neo-chat-launcher>svg{width:19px;height:19px;margin-left:2px}
  .neo-chat-panel{right:10px;bottom:10px;width:calc(100vw - 20px);height:min(790px,calc(100dvh - 20px));max-height:calc(100dvh - 20px);border-radius:19px}
  .neo-chat-is-open{overflow:hidden}
  .neo-chat-header{padding:18px 15px 17px}
  .neo-chat-scroll{padding:22px 19px}
  .neo-chat-welcome h3{font-size:25px}
  .neo-chat-step-form input:not([type="checkbox"]),.neo-chat-step-form select,.neo-chat-step-form textarea,.neo-chat-verify-form input,.neo-chat-composer textarea{font-size:16px}
  .neo-chat-step-form select{font-size:14px}
  .neo-chat-step-form input[type="file"]{font-size:12px}
  .neo-chat-composer textarea{font-size:16px;line-height:1.5}
  .neo-chat-verify-form .neo-chat-code{font-size:25px}
  .neo-chat-footer{padding-bottom:max(12px,env(safe-area-inset-bottom))}
}
@media(max-width:360px){
  .neo-chat-panel{right:5px;bottom:5px;width:calc(100vw - 10px);height:calc(100dvh - 10px);max-height:calc(100dvh - 10px)}
  .neo-chat-header h2{font-size:13px}
  .neo-chat-header p{font-size:12px}
  .neo-chat-header-avatar{width:45px;height:54px}
  .neo-chat-header-avatar img{width:62px;height:68px}
  .neo-chat-identity{gap:9px}
  .neo-chat-scroll{padding:18px 15px}
  .neo-chat-action{padding:14px 11px;gap:10px}
  .neo-chat-action-copy>span{font-size:12px}
  .neo-chat-launcher-copy{display:none}
  .neo-chat-launcher{width:60px;height:60px;padding:0;min-height:60px;border-radius:18px}
  .neo-chat-launcher>svg{display:none}
  .neo-chat-launcher-avatar{left:-8px;bottom:-2px;width:75px;height:82px}
}
@media(prefers-reduced-motion:reduce){.neo-chat-panel{animation:none}.neo-chat *{transition:none!important}.neo-chat-launcher:hover,.neo-chat-action:hover{transform:none}}

/* Neostrategia manual: gold #E2B757, gray #5E5F5F, charcoal #232323. */
.neo-chat{--chat-charcoal:#232323;--chat-deep:#232323;--chat-gold:#E2B757;--chat-muted:#5E5F5F;--chat-line:#DEDEDE;color:#232323;font-size:15px;line-height:1.65}
.neo-chat button:focus-visible,.neo-chat input:focus-visible,.neo-chat select:focus-visible,.neo-chat textarea:focus-visible{outline-color:#232323}
.neo-chat-header button:focus-visible,.neo-chat-launcher:focus-visible{outline-color:#E2B757}
.neo-chat-launcher{border-color:#E2B757;min-height:82px;padding-left:90px}
.neo-chat-launcher-avatar{width:98px;height:105px}
.neo-chat-launcher-copy strong{font-size:15px}
.neo-chat-launcher-copy>span{font-size:12px;color:#e6e6e6}
.neo-chat-launcher>svg,.neo-chat-launcher-avatar>svg{color:#E2B757}
.neo-chat-panel{background:#F7F7F7;border-color:#d2d2d2}
.neo-chat-header{background:radial-gradient(ellipse at 75% 0,#414141 0,transparent 72%),#232323;border-color:#E2B757;padding-block:23px}
.neo-chat-header h2{font-size:18px;line-height:1.4;letter-spacing:-.2px}
.neo-chat-header p{font-size:12px;line-height:1.55;color:#e6e6e6}
.neo-chat-eyebrow{font-size:12px;letter-spacing:1.3px;color:#E2B757}
.neo-chat-header-avatar{border-color:#ffffff33;background:#ffffff0b}
.neo-chat-header-avatar>svg{color:#E2B757}
.neo-chat-close{width:36px;height:36px;border-color:#ffffff45}
.neo-chat-toolbar{min-height:48px}
.neo-chat-home{font-size:13px!important;min-height:28px;color:#5E5F5F}
.neo-chat-context{font-size:12px;color:#5E5F5F;text-align:right}
.neo-chat-kicker{font-size:12px;letter-spacing:1px;color:#5E5F5F}
.neo-chat-welcome h3{font-size:28px;letter-spacing:-.7px}
.neo-chat-welcome p{font-size:15px;line-height:1.8;color:#5E5F5F}
.neo-chat-action{padding:18px 15px;gap:14px;color:#232323;border-color:#dedede}
.neo-chat-action:hover{border-color:#E2B757;background:#fffaf0}
.neo-chat-action-icon,.neo-chat-action:nth-child(2) .neo-chat-action-icon,.neo-chat-action:nth-child(3) .neo-chat-action-icon{width:44px;height:46px;background:#FFF7E5;border-color:#ead8b0;color:#232323}
.neo-chat-action-copy strong{font-size:15px;line-height:1.5}
.neo-chat-action-copy>span{font-size:12px;line-height:1.6;color:#5E5F5F}
.neo-chat-action>svg{color:#5E5F5F}
.neo-chat-text-button{font-size:13px!important;color:#232323;min-height:40px;text-decoration:underline;text-decoration-color:#E2B757;text-underline-offset:4px}
.neo-chat-small-note,.neo-chat-privacy-hint{font-size:12px;line-height:1.75;color:#5E5F5F}
.neo-chat-footer{font-size:12px;line-height:1.6;align-items:flex-start;background:#f0f0f0;color:#5E5F5F;gap:8px;padding:13px 19px}
.neo-chat-footer svg{width:15px;height:15px;margin-top:2px;color:#5E5F5F}
.neo-chat-message{padding:16px 17px}
.neo-chat-message-label{font-size:12px;color:#5E5F5F;font-weight:600}
.neo-chat-message p{font-size:15px;line-height:1.8;color:#232323}
.neo-chat-message-user{background:#FFF7E5;border-color:#ead8b0;color:#232323}
.neo-chat-waiting p{color:#5E5F5F}
.neo-chat-chip{font-size:13px!important;line-height:1.6;padding:9px 12px;color:#232323}
.neo-chat-chip:hover{border-color:#E2B757;background:#FFF7E5}
.neo-chat-composer{padding:13px 12px 12px 15px;border-color:#c8c8c8}
.neo-chat-composer:focus-within{border-color:#E2B757;box-shadow:0 0 0 2px #E2B75726}
.neo-chat-composer textarea{font-size:16px;line-height:1.65;color:#232323;min-height:51px}
.neo-chat-composer textarea::placeholder{color:#5E5F5F}
.neo-chat-send{width:42px;height:42px;background:#E2B757;color:#232323}
.neo-chat-send svg{width:19px;height:19px}
.neo-chat-availability{font-size:13px;line-height:1.8;color:#232323;background:#FFF7E5;border-color:#ead8b0}
.neo-chat-error{font-size:14px;line-height:1.75;color:#232323;background:#fff7e5;border-color:#E2B757;border-left-width:3px}
.neo-chat-progress{height:5px;background:#e8e8e8}
.neo-chat-progress>span{background:#E2B757}
.neo-chat-field-label{font-size:14px;color:#232323;line-height:1.6}
.neo-chat-field-label>span{font-size:12px;color:#5E5F5F}
.neo-chat-step-form input:not([type="checkbox"]),.neo-chat-step-form select,.neo-chat-step-form textarea,.neo-chat-verify-form input{font-size:16px;min-height:50px;line-height:1.6;color:#232323;border-color:#c8c8c8}
.neo-chat-step-form input::placeholder,.neo-chat-step-form textarea::placeholder,.neo-chat-verify-form input::placeholder{color:#5E5F5F}
.neo-chat-step-form input[type="file"]{font-size:16px;padding:13px 10px;line-height:1.75;background:#fafafa}
.neo-chat-step-form input[type="file"]::file-selector-button{background:#E2B757;border-color:#E2B757;color:#232323;padding:8px 11px;font-weight:500}
.neo-chat-field-hint,.neo-chat-file-selected{font-size:12px;line-height:1.8;color:#5E5F5F}
.neo-chat-primary,.neo-chat-secondary{font-size:14px!important;line-height:1.6;min-height:48px;padding:12px 16px}
.neo-chat-primary,.neo-chat-submit{background:#E2B757;border-color:#E2B757;color:#232323;font-weight:600!important}
.neo-chat-primary:hover,.neo-chat-submit:hover{background:#ecc872;border-color:#ecc872}
.neo-chat-primary svg,.neo-chat-submit svg{color:#232323;width:19px;height:19px}
.neo-chat-secondary{color:#232323;border-color:#c8c8c8;background:#fff}
.neo-chat-secondary:hover{background:#f0f0f0}
.neo-chat-review h3{font-size:17px;color:#232323;line-height:1.6}
.neo-chat-review-row{gap:12px;padding:13px 0}
.neo-chat-review-row span{font-size:12px;line-height:1.6;color:#5E5F5F}
.neo-chat-review-row strong{font-size:14px;line-height:1.75;color:#232323}
.neo-chat-edit{width:36px;height:36px;background:#f5f5f5;color:#5E5F5F;border-color:#d9d9d9}
.neo-chat-edit svg{width:16px;height:16px}
.neo-chat-consent{font-size:13px;line-height:1.8;color:#5E5F5F}
.neo-chat-consent input{width:19px;height:19px;accent-color:#232323}
.neo-chat-success-mark{color:#232323;background:#FFF7E5;border-color:#E2B757;box-shadow:0 0 0 6px #fffaf0}
.neo-chat-success h3{font-size:26px;color:#232323}
.neo-chat-success>p{font-size:14px;line-height:1.8;color:#5E5F5F}
.neo-chat-reference{background:#FFFDF7;border-color:#ead8b0}
.neo-chat-reference>span{font-size:12px;color:#5E5F5F}
.neo-chat-reference>strong{font-size:18px;color:#232323}
.neo-chat-reference .neo-chat-text-button{font-size:12px!important}
.neo-chat-delivery li{font-size:13px;line-height:1.8;color:#5E5F5F;padding-left:16px}
.neo-chat-delivery li:before{background:#E2B757;width:5px;height:5px;top:9px}
.neo-chat-success-note{font-size:13px!important;background:#F0F0F0;color:#5E5F5F}
.neo-chat-verify-form .neo-chat-code{font-size:28px;letter-spacing:10px;min-height:65px}
.neo-chat-status-badge{font-size:12px;line-height:1.7;background:#FFF7E5;border-color:#ead8b0;color:#232323;padding:5px 9px}
.neo-chat-status-card h3{font-size:17px;line-height:1.6;color:#232323}
.neo-chat-status-card p{font-size:13px;line-height:1.8;color:#5E5F5F}
@media(max-width:600px){
  .neo-chat-launcher{min-height:74px;padding:12px 15px 12px 76px}
  .neo-chat-launcher-avatar{width:83px;height:91px;left:-4px}
  .neo-chat-launcher-copy strong{font-size:14px}
  .neo-chat-launcher-copy>span{font-size:12px}
  .neo-chat-header{padding:20px 15px 18px}
  .neo-chat-header h2{font-size:17px}
  .neo-chat-header p,.neo-chat-eyebrow{font-size:12px}
  .neo-chat-welcome h3{font-size:27px}
  .neo-chat-action{padding:16px 13px;gap:12px}
  .neo-chat-action-copy strong{font-size:14px}
  .neo-chat-action-copy>span{font-size:12px}
  .neo-chat-footer{padding-bottom:max(13px,env(safe-area-inset-bottom))}
}
@media(max-width:380px){
  .neo-chat-header h2{font-size:16px}
  .neo-chat-header-avatar{width:44px;height:54px}
  .neo-chat-header-avatar img{width:62px;height:68px}
  .neo-chat-header{gap:7px}
  .neo-chat-identity{gap:9px}
  .neo-chat-eyebrow{letter-spacing:1px}
  .neo-chat-action-icon{width:37px;height:41px}
  .neo-chat-action:nth-child(2) .neo-chat-action-icon,.neo-chat-action:nth-child(3) .neo-chat-action-icon{width:37px;height:41px}
  .neo-chat-step-actions{flex-wrap:wrap}
  .neo-chat-primary,.neo-chat-secondary{padding-inline:12px;font-size:13px!important}
}
@media(max-width:360px){
  .neo-chat-launcher{width:64px;height:64px;min-height:64px;padding:0}
  .neo-chat-launcher-avatar{left:-7px;bottom:-2px;width:78px;height:85px}
}

/* FAQ: the conversation scrolls independently of the always-visible composer. */
.neo-chat-question-dock{flex:0 0 auto;min-width:0;padding:10px 20px 13px;border-top:1px solid #dedede;background:#fff;box-shadow:0 -5px 15px #23232304}
.neo-chat-panel-questions .neo-chat-scroll{overflow-anchor:none;scroll-behavior:auto;padding:18px 20px 20px;scroll-padding-top:16px}
.neo-chat-panel-questions .neo-chat-header{padding-block:17px}
.neo-chat-panel-questions .neo-chat-toolbar{min-height:43px;padding-block:7px}
.neo-chat-panel-questions .neo-chat-footer{padding-block:9px}
.neo-chat-panel-questions .neo-chat-log:not(:empty)+.neo-chat-stage{margin-top:12px}
.neo-chat-panel-questions .neo-chat-suggestions{gap:6px;margin:0;flex-wrap:wrap}
.neo-chat-panel-questions .neo-chat-chip{font-size:12px!important;line-height:1.5;min-height:34px;padding:7px 11px;border-radius:8px}
.neo-chat-panel-questions .neo-chat-availability{font-size:12px;line-height:1.65;padding:11px 13px;margin:0 0 12px}
.neo-chat-panel-questions .neo-chat-availability .neo-chat-text-button{font-size:12px!important;min-height:30px;margin-top:3px}
.neo-chat-privacy-disclosure{margin:0 0 9px;color:#5E5F5F}
.neo-chat-privacy-disclosure summary{display:flex;align-items:center;gap:7px;font-size:12px;font-weight:400;line-height:1.5;min-height:26px;padding:2px 20px 2px 0;cursor:pointer;list-style:none;position:relative}
.neo-chat-privacy-disclosure summary::-webkit-details-marker{display:none}
.neo-chat-privacy-disclosure summary::after{content:'+';position:absolute;top:1px;right:1px;color:#5E5F5F;font-size:17px;line-height:1.5}
.neo-chat-privacy-disclosure[open] summary::after{content:'−'}
.neo-chat-privacy-disclosure summary:focus-visible{outline:2px solid #232323;outline-offset:2px;border-radius:3px}
.neo-chat-privacy-disclosure summary svg{width:14px;height:14px;flex-shrink:0}
.neo-chat-privacy-disclosure p{font-size:12px;line-height:1.65;margin:5px 0 8px;padding-left:21px;max-height:96px;overflow:auto}
.neo-chat-question-dock .neo-chat-composer{padding:8px 9px 8px 12px;gap:8px;align-items:flex-end}
.neo-chat-question-dock .neo-chat-composer textarea{font-size:16px;line-height:1.6;min-height:30px;height:30px;max-height:88px;padding:2px 0;overflow:auto}
.neo-chat-question-dock .neo-chat-send{width:38px;height:38px}
@media(max-width:600px){
  .neo-chat-question-dock{padding:9px 16px 12px}
  .neo-chat-panel-questions .neo-chat-scroll{padding-inline:16px}
  .neo-chat-panel-questions .neo-chat-footer{padding-bottom:max(9px,env(safe-area-inset-bottom))}
  .neo-chat-privacy-disclosure summary{font-size:12px;gap:6px}
}
@media(max-height:600px){
  .neo-chat-panel-questions .neo-chat-header{padding-block:10px}
  .neo-chat-panel-questions .neo-chat-header-avatar{height:50px}
  .neo-chat-panel-questions .neo-chat-header-avatar img{height:62px;width:62px}
  .neo-chat-panel-questions .neo-chat-eyebrow{display:none}
  .neo-chat-panel-questions .neo-chat-footer{padding-block:6px}
}

/* Verified case follow-up is a direct view of the team's published records. */
.neo-chat-case-heading{font-size:23px;line-height:1.4;letter-spacing:-.4px;font-weight:600;color:#232323;margin:0 0 10px}
.neo-chat-case-intro{padding:0 0 21px}
.neo-chat-case-intro>p{font-size:14px;line-height:1.8;color:#5E5F5F;margin:0 0 15px}
.neo-chat-case-intro .neo-chat-secondary{min-height:43px;padding:9px 13px;font-size:13px!important}
.neo-chat-case-reference{font-size:13px;font-weight:600;color:#5E5F5F;overflow-wrap:anywhere;margin:0 0 21px}
.neo-chat-case-badges{display:flex;align-items:center;gap:7px;flex-wrap:wrap}
.neo-chat-company-badge{display:inline-flex;align-items:center;border:1px solid #dedede;border-radius:5px;padding:5px 9px;background:#fff;font-size:12px;line-height:1.7;font-weight:600;color:#232323}
.neo-chat-status-card{padding:19px 17px;border-color:#d6d6d6;box-shadow:0 3px 12px #23232304;margin-bottom:16px}
.neo-chat-status-card h3{margin:12px 0 4px;font-size:17px;line-height:1.6}
.neo-chat-outcome-approved{background:#eef7f1;border-color:#aecab7;color:#245838}
.neo-chat-outcome-denied{background:#f9efec;border-color:#d9b3a7;color:#783c2d}
.neo-chat-status-card .neo-chat-case-meta{font-size:12px;line-height:1.75;color:#5E5F5F;margin:5px 0}
.neo-chat-case-progress{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));list-style:none;margin:23px 0 20px;padding:0;gap:0}
.neo-chat-case-progress li{position:relative;display:flex;flex-direction:column;align-items:center;gap:8px;text-align:center;font-size:12px;line-height:1.5;color:#656565;padding:0 3px}
.neo-chat-case-progress li:not(:last-child)::after{content:'';position:absolute;left:calc(50% + 17px);right:calc(-50% + 17px);height:2px;top:16px;background:#dedede}
.neo-chat-case-step{position:relative;display:grid;place-items:center;width:34px;height:34px;border-radius:50%;background:#f4f4f4;border:1px solid #c9c9c9;font-size:13px;font-weight:600;color:#5E5F5F;z-index:1}
.neo-chat-case-step svg{width:17px;height:17px;stroke-width:2}
.neo-chat-case-progress .is-complete::after{background:#E2B757!important}
.neo-chat-case-progress .is-complete .neo-chat-case-step{background:#FFF7E5;border-color:#E2B757;color:#232323}
.neo-chat-case-progress .is-current{color:#232323;font-weight:600}
.neo-chat-case-progress .is-current .neo-chat-case-step{background:#232323;border-color:#232323;color:#E2B757;box-shadow:0 0 0 4px #E2B75726}
.neo-chat-case-amounts{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:1px;margin:18px 0;background:#e5dece;border:1px solid #e5dece;border-radius:9px;overflow:hidden}
.neo-chat-case-amounts>div{padding:13px 11px;background:#fffcf4;min-width:0}
.neo-chat-case-amounts dt{font-size:11px;line-height:1.6;color:#5E5F5F;margin-bottom:4px}
.neo-chat-case-amounts dd{font-size:17px;font-weight:600;line-height:1.55;color:#232323;margin:0;overflow-wrap:anywhere;font-variant-numeric:tabular-nums}
.neo-chat-case-section{border-top:1px solid #e8e8e8;padding-top:17px;margin-top:17px}
.neo-chat-case-section h4{font-size:13px;line-height:1.6;font-weight:600;color:#232323;margin:0 0 11px}
.neo-chat-status-card .neo-chat-case-empty{font-size:12px;color:#656565;line-height:1.75;margin:0}
.neo-chat-case-comments{list-style:none;margin:0;padding:0;display:grid;gap:11px}
.neo-chat-case-comments>li{padding:12px 13px;border-radius:8px;border:1px solid #e7e7e7;background:#f8f8f8;min-width:0}
.neo-chat-comment-author{display:block;font-size:12px;line-height:1.6;font-weight:600;color:#232323;overflow-wrap:anywhere}
.neo-chat-status-card .neo-chat-comment-text{font-size:13px;line-height:1.85;white-space:pre-wrap;overflow-wrap:anywhere;color:#454545;margin:5px 0 8px}
.neo-chat-case-comments time{display:block;font-size:11px;color:#656565;line-height:1.6}
.neo-chat-case-documents{display:grid;gap:9px;list-style:none;margin:0;padding:0}
.neo-chat-case-documents>li{border:1px solid #dedede;border-radius:8px;min-width:0;background:#fff}
.neo-chat-document-download{display:flex;align-items:flex-start;gap:9px;text-align:left;width:100%;min-height:46px;padding:12px 11px;background:transparent;color:#232323;border:0;border-radius:8px;font-size:12px!important;line-height:1.7}
.neo-chat-document-download>span{overflow-wrap:anywhere;min-width:0;text-decoration:underline;text-decoration-color:#E2B757;text-underline-offset:3px}
.neo-chat-document-download>svg{width:18px;height:18px;margin-top:2px;color:#5E5F5F}
.neo-chat-document-download:hover{background:#FFF7E5}
.neo-chat-case-documents>li>span{display:block;font-size:11px;color:#656565;line-height:1.6;padding:0 11px 10px 38px}
.neo-chat-case-add{width:100%;margin-top:18px;font-size:13px!important}
.neo-chat-case-add svg{width:17px;height:17px}
.neo-chat-case-notice,.neo-chat-status-card .neo-chat-case-notice{font-size:13px;line-height:1.8;background:#FFF7E5;border:1px solid #ead8b0;border-radius:8px;color:#454545;padding:12px 13px;margin:0 0 15px}
.neo-chat-status-card .neo-chat-case-notice{font-size:12px;margin-top:15px}
.neo-chat-reverify{background:#FFF7E5;border:1px solid #E2B757;border-radius:10px;padding:14px;margin:0 0 19px}
.neo-chat-reverify p{font-size:13px;line-height:1.8;color:#454545;margin:0 0 12px}
.neo-chat-reverify .neo-chat-secondary{width:100%;font-size:13px!important;background:#fff}
.neo-chat-case-update{margin-top:3px}
.neo-chat-case-update textarea{min-height:150px;max-height:260px}
.neo-chat-case-update .neo-chat-primary{margin-top:10px}
.neo-chat-case-update .neo-chat-text-button{margin-top:0;justify-content:flex-start;padding-block:4px}
.neo-chat-case-back{width:100%;margin-top:17px}
@media(max-width:380px){
  .neo-chat-status-card{padding:16px 13px}
  .neo-chat-case-heading{font-size:21px}
  .neo-chat-case-progress li{font-size:11px}
  .neo-chat-case-amounts dd{font-size:15px}
  .neo-chat-case-amounts>div{padding:11px 9px}
}